Full job description

Greeting and Directing: Welcome patients and visitors in a courteous and professional manner. Direct them to the appropriate department or person.

Appointment Scheduling: Manage the scheduling of patient appointments, including verifying personal information, insurance details, and medical history when necessary.

Patient Registration: Collect and enter patient information accurately into the hospital database. Ensure all forms are completed and signed as required.

Answering Inquiries: Respond to inquiries from patients, visitors, and staff, providing information and assistance as needed. Handle phone calls and emails promptly and professionally.

Administrative Support: Assist with administrative tasks such as filing, photocopying, faxing, and maintaining medical records.

Billing and Payments: Process patient payments, issue receipts, and assist with billing inquiries.

Emergency Response: Follow established procedures for handling emergencies and urgent calls.

Patient Comfort: Maintain a clean and welcoming reception area. Ensure patients are comfortable while waiting for appointments.